Collections Specialist – Team Leader (Remote)(6 Months Fixed-Term contract) This job is for you if you have the following; Excellent communication skills.Determination and resilience.Previous experience in a credit control or phone-based customer service job.
What you will do Lead a team of 15+ debt collectors that are actively collecting payments from customers.Hire, coach, motivate and performance manage the collections team to drive the recovery of overdue invoices and agreement value.Develop strategies to boost recoveries, including but not limited to call campaigns, account segmentation & prioritization, and training/coaching initiatives.Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.Drive and oversee both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgment, enforcement, and out-of-court settlements.Act as an escalation point for the team to authorize financial settlements and payment plans, resolve issues, and negotiate with customers.Run reports and analyse data pertaining to the team's performance.
Prepare and deliver regular updates on team performance and conduct one-to-ones.Perform other duties and projects as assigned.
You Consistently exceeding targets will come naturally to you, as you will have the following behaviours; Good negotiation skills, able to think quickly and handle objections.Resilient and able to stay calm when under pressure.Excellent attention to detail, and completes all tasks.Ability to work proactively and use your own initiative.You must be fluent in English andAble to speak German (German C1 level would be an added advantage) Why International Workplace Group?
Hybrid working is greener, more flexible and highly productive.
This is an exciting time to join us as we help to re-define the way people work.
We pioneered the industry and continue to innovate as we grow our network to over 30,000 centres.
With this scale comes great responsibility, which is why we are reducing our impact on the environment.
We provide customers with sustainable products and services in line with our commitment to be a carbon neutral operation within 5 years.
We also invest in local communities, offering employment opportunities and attracting talent to the area.We know we can only succeed if we give all our people every opportunity to shine.
That's why so many of our most senior leaders started their careers in our centres.
So don't hesitate.
Apply today – and let's work together to help millions of people have a great day at work.
