Position: Collections SpecialistLocation: Pretoria Are you all about ensuring money owed to the Company is obtained?
Are you well versed with negotiations and have an unrivalled ability to persuade clients, to reach a certain outcome?
Do you achieve client satisfaction?
Then you raise your hand because WE'RE HIRING!!!
This role plays an integral part in our team, as you will ensure outstanding payments are collected on behalf of the group.
Great, so who is a good fit?
A specialist who has the ability to work well in a team and can negotiate on behalf of the Company so as to ensure accounts that are in arrears are fully paid.
You will provide invaluable support to the Company loan division in ensuring accounts do not become over-due.
You may be wondering, what does the duties include?Collect payments directly from clients;Contact External dept collectors on loans that have been outsourced;Manage customer queries;Manage credit bureau queries;Manage clients under debt counselling / administration orders etc.
;Accurately submit insurance claims;Support team with receipting and allocation of payments;Investigate and approve refunds;Investigate and escalate fraudulent matters.
Are there any specific skills and attributes required?Ability to show empathy and an active listener with excellent verbal and written communication skills;Ability to provide concise and relevant information and able to provide advice when neededEffectively identify problems as soon as they ariseAnalysis of stumbling blocks to find positive solutionsRoot cause identification to prevent re-occurrenceAbility to work alongside team to achieve a common goalBe mutually accountable for all projects taken onAbility to encourage differences and opinionsAbility to think outside of the box and be open minded when it comes to new ways of workingAbility to combine ideas to find the best solutionAbility to perform tasks in an organised manner and prioritise to determine the importance of tasksSet personal goals and ensure the achievement thereofPlan efficiently and effectively to ensure deadlines are metIdentify critical factors which will affect certain outcomesAnalyse information to determine reliability and draw conclusionsEffectively interpret analysis performed and decipher informationAbility to make decisions based on analysis and findingsAbility to persuade individuals so as to see reasonSuccessful creation and implementation of negotiation strategyAbility to remain calm in a situation of conflictEffective collaboration in order to reach a positive outcomeAbility to conduct thorough and concise researchAbility to relate to othersDisplay patience when dealing with stakeholders and teamAbility to apply good judgment in all situationsBe aware of body languageActing with integrity continuously and without failBeing courteous to all stakeholders and teamWillingness to adapt to changeAbility to display a positive attitude in all situationsBeing professional and displaying good work ethics with good business acumenHighly disciplined and a willingness to learnDisplays a level of openness and the ability to be straightforwardResilient and agreeable Take a look at the what the requirements for this amazing job isMatric;A Certificate in business administration or a similar field, advantageous;Minimum 3 years' experience in a collections call centre or similar role;Strong understanding of collections processes and related legislation (NCA);Experience in dealing with external debt collectors;Understand of the debt counselling processes.