About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Collections Manager is responsible for monitoring, supervising, and maximizing the returns of the South African Collections Team, dedicated to recovering as many clients' delinquent accounts as possible. The Collections Manager will review Collections strategies performance, design and implement adjustments, monitor contact ability, promises made, promises kept, negotiation techniques, incentives, manage the relationship with other key internal stakeholders, and ensure the overall strategy provides the best ROIs.
Responsibilities
Analyze current collection processes, identify potential pain points and roadblocks that deter productivity.
Review current Mode Collections Dashboards across 3 main categories, and propose frequent adjustments to improve visibility, usability, and efficiency.
Review performance of treatment groups vs. control groups, push to improve this metric month over month.
Monitor collection agencies and ensure that they are following our rules and meeting our expectations in terms of productivity, customer treatment, quality, and flexibility.
Propose changes in collections strategies, focusing on maximizing team performance.
Prepare frequent touch points with Risk to ensure alignment in terms of strategy, analytics, objectives, KPIs, etc.
Manage team incentives and align bonuses calculation with expected results.
Propose frequent experiments to review scripts, negotiations, effectiveness, and new tools.
Review current team tools effectiveness, adjust, propose changes and performance of other channels in terms of contact ability, recovery rates, and ROI.
Propose and try new channels (e.g., notifications, WhatsApp).
Requirements
Bachelor's degree in business, accounting, finance, or a related field.
4+ years of experience in finance-related leadership roles.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work under pressure.
Knowledge of payment processes.
Proficiency in Excel and data analysis tools.
SQL knowledge is a plus but not a requirement.
A structured approach to problem-solving.
Benefits
Health Insurance
Life insurance
Pension Fund
20 days of vacation
$2,000 USD annual Coworking Travel Perk
$2,000 USD annual Professional Development Perk
$500 USD annual Fitness Perk
$500 USD Phone Finance allowance
$250 USD Home Office equipment allowance
$200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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