Collections Consultant

Large Hospitality- Travel and Tourism Headoffice is looking for a suitable Candidate to fill the above position as Collections Consultant
Purpose of the Position

To ensure collections targets are met and high service levels are maintained at all times. To ensure that all owners are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.

Key Performance Areas

Effectively attend to debtor's book to ensure arrears are kept to a minimum
Maintain the high levels of Service Delivery required in the department
Utilise various methods of correspondence such as email and whatsapp
To achieve efficiency and quality standards as per company policy and procedure
Resolve matters effectively and improve collection figures
Ad hoc duties where required

Competencies Required

Target driven
Accurate, organised and able to multitask
Strong customer services orientation
Handling difficult calls in a patient and understanding manner
Decision making and problem solving
Well-presented and spoken and conscious of brand representation
Ability to work under pressure
Dependable

Qualifications & Experience

Strong Credit Control Experience required
Experience in a credit control or collections environment
Good administrative skills
MS Office and Electronic Mail
Previous Dialer and Call Centre Agent Experience Essential
Previous Microsoft Teams Experience an advantage
Excellent communication skills (verbal and written) Afrikaans an advantage


#J-18808-Ljbffr