Collections Consultant- 6 Months

Job title : Collections Consultant- 6 MonthsJob Location : Eastern Cape, East LondonDeadline : February 08, 2025Quick Recommended Links Jobs by Location Job by industries Responsibilities: Contact customers via phone to collect overdue payments Work with customers to negotiate payment plans and resolve payment issues Use communication skills to build rapport with customers and encourage payment Document all communication with customers in a clear and concise manner Meet daily, weekly, and monthly collection targets to earn commission Work independently, while staying in touch with team leader or manager Follow up on payment promises and commitments made by customers Escalate difficult collection cases to the appropriate team leader or manager Maintain compliance with all collection laws and regulations Requirements Grade 12 Tertiary qualification would be advantageous At least 1 year of experience in collections or customer service would be advantageous Excellent communication and negotiation skills Ability to work independently and meet collection targets Strong attention to detail and organization skills Ability to handle difficult customers and situations with tact and professionalism Knowledge of collection laws and regulations is an asset Computer literacy essential A reliable internet connection and a quiet workspace Customer Service  jobs