Collections Assistant

We are seeking a highly organized and detail-oriented Collections Assistant with vehicle experience to join our team.
As a Collections Assistant, you will play a critical role in managing and recovering outstanding debts while providing exceptional customer service.
Responsibilities:
- Manage a portfolio of accounts to ensure timely payments and minimize bad debt
- Conduct outbound calls and emails to customers to negotiate payments and resolve disputes
- Update and maintain accurate records of customer interactions and payments
- Collaborate with internal teams to resolve customer complaints and issues
- Travel to customers' premises to collect payments or repossess vehicles (as required)
Requirements:
- 1+ year of experience in collections or a related field
- Valid driver's license and reliable vehicle
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment and meet targets
- Basic computer skills and knowledge of Microsoft Office
- High school diploma or equivalent required
- Own transport and laptop