Collections Agent Mr Price Money (Inbound Fs)

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.
The Collections Call Centre Agent will be responsible for ensuring that customer calls, queries and correspondence replies are attended to over the various communication platforms.
Call Handling and Debt Collection Effectively fielding calls from arrears customers to collect on overdue installments for all lending products Resolving client discrepancies and short payments Accurately updating customers' personal, employment and contact information to maintain their details to ensure right party and regular contact when collecting on overdue accounts Customer Experience and Quality Respond to and action all customer communication received through the various channels; web, email, fax, WhatsApp and post within the allotted time periods Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Education: Grade 12 / Matric Experience: 1 year experience in collections in a call centre environment An understanding of the life-cycle of an account and collections process and systems You are competent in the use of MS Office Proficiency in multiple languages (advantageous) Knowledge/ Skills: Negotiation skills Excellent communication skills Customer service orientated, pay high attention to detail and are a team player