Collections Agent Mr Price Money (Fs)

Join the mr price money as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction!
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
Efficiently processing customer refunds, processing and reviewing account adjustments Resolving client discrepancies and short payments Accurately updating customers' personal, employment and contact information to maintain their details Effectively rehabilitating customers through excellent customer service standards Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What's in it for you….
Enjoy attractive uncapped incentives when you achieve your targets, rewarding your hard work and dedication!
Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!" Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year's permanent service.
Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
Grade 12 6 - 12 months experience in collections within a call centre environment Understanding of the life-cycle of an account and the collection process Knowledge of NCA requirements pertaining to collections and credit control Strong negotiation skills Excellent communication skills