Job title : Collections Agent
Job Location : Western Cape, Cape Town
Deadline : December 14, 2024
Quick Recommended Links
Jobs by Location
Job by industries
Your Purpose.... The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence Do the best work of your life by enabling experiences that help people live an active life To make exercise irresistible To focus on giving members an irresistible experience
Duties and Responsibilities.... To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing. Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Minimum Requirements.... We can't live without… Matric or equivalent qualification Up to 3 years' experience as collections agent/representative or similar sales role Proven track record of successfully meeting collections budgets preferably over the phone Outstanding negotiation skills with the ability to resolve issues and address complaints Must be able to converse, read and understand English Excellent communication and interpersonal skills Must be resilient to handle customer rejection An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email Ability to be polite and compassionate without lacking confidence
Sales / Retail / Business Development jobs