Collections Agent

Job DescriptionKey Responsibilities:Proactively contact customers via telephone and in writing in order to drive collectionsWork to agreed quality standards and agreed timescalesResponsible for managing complaints and ensuring complianceLiaise with internal and external colleagues throughout the business and externally with customersDealing with customer queries and internal queries within agreed SLAs to reduce customer debtMaintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect informationOutbound calls to customersMaintain customer information on systemInbound call handlingQualificationsGrade 12  / MatricAdditional Information6 to 12 months collection experience in a call center environment essentialComputer literateExcellent verbal and written English communication skillsGood negotiation skillsDecision making, and analytical skillsA high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressureTeam player with a disposition to learnObjection handling ability