What Your Day-to-Day will Look Like:
You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back office pieces and general enquiries. The successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. You'll be reporting into a Team Manager, most of whom will have started as advisors themselves, so they are in the best position to support you. You will be working towards various Key Performance Indicators and have individual and team targets to aim for.
What Amazing People Will Bring to the Role:
We are seeking an individual who is passionate about delivering exceptional customer service. The ideal candidate has completed grade 11 and possesses experience in the utilities industry, particularly within a UK contact centre environment. Experience in collections is also valued. You are a forward-thinking professional driven to excel in your role, with a genuine desire to assist customers facing challenges. Your strong listening skills, effective communication, and empathy enable you to confidently resolve queries and disputes. With an inquisitive nature, you find satisfaction in troubleshooting and resolving issues. You embrace change and thrive both independently and as part of a team. While working towards KPIs, you actively seek feedback and maintain a positive mindset. We provide comprehensive training and ongoing coaching throughout your career. While we don't expect you to have all the knowledge upfront, we do seek individuals with a willingness to learn and a strong ambition to succeed. If you possess these qualities, you will thrive in our team!
What being a part of the Sigma Family means for you:
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
#J-18808-Ljbffr
