Job title : Collection Agents - FinChoice (Southern Suburbs (Cape))
Job Location : Western Cape,
Deadline : December 21, 2024
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Description
Purpose of the role
The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance Areas
Generate revenue
Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
Obtain "promise to pay" from customers
Rehabilitate and educate customers with regards to their payment profile
Achieve daily collection targets
Efficiency and productivity
Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
Completion of lost time sheets on a daily basis
Adhere to company systems, processes, policies and procedures
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
Negotiate with customers in a way that does not tarnish the relationship of the customer
Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
Focus on "getting it right first time" in order to ensure that correct and precise information is relayed to customers
Capture all details of customer liaison and agreements accurately onto the system
Requirements
Qualifications & Accreditations
Grade 12 / Matric or Equivalent Qualification
Experience & Skills
Minimum of 1 year Collections experience within a Contact Centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (Email, Internet, Word and Excel)
Excellent telephone etiquette
Attributes & Behavior's
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently
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