General: Required to do tool checks and where applicable (Responsible for "lost" tools). Perform any other tasks as instructed by the National Coffee Manager. Operational assistance and guidance to customers on equipment. Groomed well and vehicle kept clean and neat to meet professional image for the business. Promote company ethics and values at all times. Announcing him to the management of the establishment with an explanation for a visit. Work standby as required from time to time. Stick to the route planned as per Brew Coffee SLA. Technical and On-Site Duties: Repair Faulty Equipment. Fault Finding Intermediate to Advanced mechanical, electrical, hydraulic, and software-related. Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable. Calibrating and or programming equipment to ensure the right quality of coffee products is produced. Install beverage equipment and test with the product before leaving the customer Upliftment of equipment. Communicate fault on equipment and corrective action taken to the Manager on site. Inform the field service coordinator OR technical support manager of updates or returns. Escalate any problems i.e. wrong address, site not ready, no product, etc. to T.S.M. immediately. Phone for assistance from Internal Specialists when struggling to repair equipment within a reasonable and acceptable time. First-time repair of equipment. Preventative checks and repairs on equipment. Equipment Specific Requirements: The Technician must have basic, intermediate, and advanced skills within the items and machines listed below. Advanced skills as defined below: Detailed knowledge of machine functions and specifications i.e. capacity, brew time, electricity requirements, etc. Advanced knowledge of the water and coffee cycle. Ability to program advanced parameters and set the machine according to customers' drink specifications. Knowledge of electric circuits also using a Multimeter to test. Knowledge of hydraulic circuits. Able to strip and re-assemble machine components. Understanding and measuring extraction through the machine. Methodical understanding of brew process, water in coffee out. Fault finding mechanical and electrical and programming related. Understanding of components and specifications such as switches, fuses, timers, inlet valves, elements, etc. Calibration of machine. Basic understanding of the electronic process during the election cycle. Detailed knowledge of installation procedures on equipment: Filter Equipment Pour over. Filter Equipment Plumbed. Filter Equipment - Electronic. Juice Machine. Slush Machine. Juice Machine Plumbed/Electronic. Grinders Manual. Grinders On Demand. Espresso Machines Manual. Espresso Machines Semi Auto. Espresso Machines Semi Auto Electronic. Liquid Machines Tanked. Liquid Machines Plumbed Office. Liquid Machines Series 100 (old version). Liquid Machines - NG Series. Vending Office tanked and plumbed. Fully automatic equipment. Requirements: 2 4 years of experience in maintenance and repairs on coffee machines. Matric. Valid drivers. Proven work experience as a Coffee Machine Technician or similar role. Knowledge of mechanical and electrical systems. Ability to troubleshoot and repair issues. Good communication and customer service skills. Benefits: Company Vehicle. ZR_1728_JOB
