COE & Business Process Manager
Apply locations Gauteng, Johannesburg
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: December 28, 2024 (27 days left to apply)
Job Requisition ID: JR101358
Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job Purpose The role will be responsible for maturing the organization's process excellence, innovation, delivery standards, and transformation initiatives to integrate process management into the core business strategy, enhancing efficiency, customer experience, and operational agility. Collaborates with senior leadership across the STI to provide strategic oversight and governance of business processes through a Centre of Excellence (CoE), leading large-scale transformation efforts, fostering a culture of continuous improvement and ensuring that all processes & initiatives align with the organization's long-term goals and regulatory requirements.
Responsibilities Business Process/Model Rethink (Strategic Process Management)
Design and execute methodologies to analyse and identify opportunities to improve processes, practices, and procedures, uncovering opportunities for innovation.
Lead a CoE for the design, implementation, and optimisation of business processes across the Group, leveraging best practice, ensuring alignment with strategic objectives.
Oversee the shift from department and product-oriented processes to consistent, standardised and optimised customer journey-centric processes.
Explore and evaluate new technologies and digital solutions that can transform business processes and create competitive advantage.Culture of Innovation (Continuous Improvement & Transformation Leadership)
Drive a culture of innovation by creating multi-stakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.
Champion a culture of continuous improvement by driving initiatives that enhance delivery efficiency, resource utilisation, and the effectiveness of transformation efforts.
Identify opportunities for digital transformation, process automation, and operational efficiency improvements across the organisation.
Lead post-project evaluations to capture lessons learned, focusing on improvements to capacity planning, project execution, and organisational change.Transformational Change Management (Change Management and Communications)
Manage projects or substantial workstreams within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and to embed desired culture and behaviors.
Develop and execute comprehensive change management strategies for major IT, process & people change initiatives and organisational transformations.Improvement / Innovation (Innovation and Process Excellence)
Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program.Project Governance (Governance and Compliance)
Clarify roles and responsibilities within the project team and ensure project compliance with the organisation's wider program and/or portfolio management decision-making structures and processes.Stakeholder Management (Collaboration and Communication)
Develop and implement stakeholder engagement strategies and plans across the program to identify relevant stakeholders, to create mutually supportive working relationships, and to ensure that each stakeholder has an appropriate share of voice at both project and program levels.Processes Automation (Documentation and Automation)
Analyse business processes and develop software tools that automate routine tasks through existing user interfaces.Performance Management (Performance Monitoring and Improvement)
Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these.Budgeting and Costing (Budget and Forecasting)
Develop and/or deliver budget plans with guidance from senior colleagues.Education Bachelor's degree in business administration, management, information systems, or a related field (Essential); A Master's degree or MBA (Advantageous)
Experience 10 or more years of progressive experience in Business Process leadership roles (Essential); Strong background in change management, with demonstrated success in managing complex organisational changes (Essential); 5 or more years in management position (Essential); Experience of planning, managing and organising resources within short / medium timescales within the overall policy framework.
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.Telesure Investment HoldingsOur Work Experience is the combination of everything that's unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful.
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