AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.AGL is also present in Haiti and Timor.Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?Join AGL, the leading multimodal logistics operator on the African continent!ProfileContractPERMANENTLocation JobAfrica, South Africa, JOHANNESBURGFull timeJob PurposeThe Cluster MIS Manager manages several countries within the cluster in 2 different domains:• IS: Information System (Business Solutions)• IT: Information Technology (both RUN & BUILD within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL))to facilitate the achievement of organizational goals by maintaining it in operational conditions and developing it to meet operations expectations (level of service).Job FunctionSpokesman of the global AGL strategy of the MISUnderstand the business to become force proposalAct as a liaison with centralized IS functions, keeping up to date with the catalog of solutions and evolutions and pushing them, as well as gathering local business needs due to the proximity to the field.In charge of digitalization and transformation issues, in line with the IS Department's overall strategy.Manage discussions with local customs, as well as identifying and qualifying regulatory needs.Build up the MIS budgets of the several countries within the cluster and control its consumption follow-upManage MIS Human resourcesPlan, organize and assign tasks to the MIS team to ensure smooth running of operations (Production follow-up, Hotline, Administration, Management)Manage IT Hardware resourcesManage MIS projects/major change in the state of the art: express needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, acceptance letterEnsure continuity of service for Infrastructure and SystemsMust be the custodian of the group norms and policies respectEnsure an ITIL MIS support process for users in the countryEnsure data backups and systems backupsApply AGL security policies regarding physical accessesRespect the purchasing procedureManage IT licensingProfileProvide cost effective solutionsRequest For Proposal: launch regularly tenders to increase the suppliers SLA and save costsManage IT contracts and SLACommunication: Main point of contact on all MIS-related mattersReports to Regional MIS manager and Head Office on all MIS major incidentsCommunicate with governmental institutions and comply with government regulationsEnsure MIS management is compliant with ISO processes, ITIL processes and QHSE processesTechno watch, anticipate new technologiesMIS DeliverablesEnsure that Infrastructure & Network uptime complies with the KPI defined in performance reviewsHardware inventory & Asset TrackingMIS skills matrix (MIS team, Key Users)Raising MIS training program for MIS teamAppraisals (MIS team, define objectives with measurable KPIs)Job Description (MIS team)Career PlanningValidating IT invoicesMIS Action plan updateMonthly meeting with CFOBusiness applications cartographyCapacity planningMIS budget consumption follow-upKey figures / Key information country by country and year by yearSoftware licensing declarationM365 accounts cleaningMIS budget constructionMinimum Education and Experience RequirementsKey SkillsManagerial / LeadershipCommunicationMeeting skillsCustomer careSyntheticConceptualSupervisoryTechnicalAnalyticalQualificationsDegree in Information Technology or Computer ScienceITIL foundations certified (advantages)Knowledge Azure Cloud and CitrixKnowledge in network/telecom (Cisco and Aruba)Knowledge in VMWare virtualization technology
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