Discover the Sofitel Sydney Darling Harbour.Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture.
The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award-winning outdoor infinity pool, state-of-the-art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well-renowned luxurious spa.Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment.
Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dining menu.A unique training platform to enhance your skills and knowledge.Job DescriptionBe available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.Ensure personalised, efficient, luxury service is provided to all guests.Promote a healthy working relationship with all departments to ensure all possible information is communicated in the best interests of the guests and the hotel's operations.Constantly strive to initiate new concepts and procedures to ensure that Club Millesime provides exceptional, personalised service to our guests.Embody the art of French hospitality through a "can do" attitude.Assist with responses to Trip Advisor, Trust You, Medallia, and guest comment cards on a daily/weekly basis.Work with the Executive Chef and Director of Food and Beverage for updates and enhancements to the service and food offerings in Club Millesime.Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.Attend morning briefings, group meetings, payroll, hotel inventory meetings, as well as coverage for our committees in case our department representative cannot be present.Assist Club Millesime Manager with the financial aspects in Club Millesime such as budgets, stock take, payroll, PNL, and forecast.Assist with training and development of the team.Assist in creating rosters to fit the business needs in a two-week in advance bracket at minimum.QualificationsHighly motivated with excellent attention to detail.Experience within a similar supervisory role.Always display a professional appearance, representing our Sofitel brand.Ability to work a rotating roster including weekends & public holidays.Additional InformationIf you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you!Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Please note that full-time Australian Working Rights is required for this role.
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