Club Experience Manager - Johannesburg

Details of the offer

Job title : Club Experience Manager - Johannesburg
Job Location : Gauteng, Johannesburg

Deadline : December 11, 2024

Quick Recommended Links


Jobs by Location
Job by industries

Job Description Your Purpose... To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.
Your Duties and Responsibilities...

Member Experience Management: Monitor and enhance all aspects of the member experience, ensuring they meet established business standards. Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club. Manage access and usage of the facilities in all areas
Support and Interaction with Members: Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction" Facilitate effective communication channels for member inquiries and concerns. Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.
Execution of Wellness Vision: Implement the established wellness philosophy and ensure all member experiences reflect this vision. Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.
Enhancement of Physical Spaces: Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities. Collaborate with facilities management to address any issues affecting member experience.
Social Wellness Program Implementation: Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention. Collaborate with facilities management to address any issues affecting member experience.
Community Engagement: Encourage social interaction among members to build a strong community within the club. Identify opportunities for partnerships with local wellness organizations to enhance member offerings.
Performance Monitoring: Monitor Service delivery through setting performance standards. Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts. Report regularly on the success of implemented initiatives to leadership.
People Management: Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills. Onboarding and retention of people. Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, & Dream Big) as a leader.
Our Minimum Requirements...

We can't live without... Matricgrade 12 qualification Qualification in sports management, health and wellness, business administration or related field advantageous Minimum of 2-4 years in a management role with the health and fitness industry or customer focused environment Proven experience in digital engagement platforms Proven experience in managing member experiences, activations and events Background in wellness programs, community engagement or similar initiatives VASA Product Academy or Product Qualification Proactive Solution orientation Train the Trainer VASA

Human Resources  jobs


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Property Administrator

Who we are We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performa...


Excellerate Jhi - Gauteng

Published 18 days ago

Unit Manager: Theatre & Ward - Medfem Hospital

ABOUT Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything w...


Intercare Group - Gauteng

Published 18 days ago

Site Manager

Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? We are seeking a dynamic...


Damco Spain Sl - Gauteng

Published 18 days ago

Associate Director/ Director - Delay Analysis

HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, pro...


Hka Birmingham - Gauteng

Published 18 days ago

Built at: 2024-12-28T14:29:17.857Z