DESCRIPTIONAmazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon's technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS South Africa) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.We are seeking people with strong Database and Linux skills to join the growing Support team in Cape Town and Johannesburg. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we're working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.Key job responsibilitiesLearn and use ground-breaking technologies.Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.• AWS Support is 24/7/365 operations and shift work will be required.BASIC QUALIFICATIONS- Bachelor's degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience.- Experience with Database performance tuning, troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ PostgreSQL.- A good understanding of distributed computing environments, and experience with Linux/Windows system administration fundamentals, troubleshooting monitoring and analysis.- Good understanding of DNS, TCP/IP protocols and troubleshooting related issues.- Excellent verbal and written communication skills, with customer service experience / a strong customer focus.PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR) OR query analysers, query tuning, slow query optimization OR NoSQL technologies like Redis, MongoDB, Cassandra, Riak.- Exposure to Virtualization (VMware, Xen, Hypervisor) and/or security concepts and best practices.- Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Networks.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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