DESCRIPTIONABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with the required tools & tactics to get the most out of their Product and Support investment.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?This is a customer support role in The Cloud. A Support Engineer will be primarily responsible for solving customers' cases through a variety of contact channels including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers.BASIC QUALIFICATIONS- 1+ years of software development or technical support experience- Experience troubleshooting and debugging technical systemsPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalentAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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