CLINICAL MANAGER ORTHODONTIC PRACTICE, CAPE TOWN (SS)
Our client, an orthodontist based in the Southern Suburbs of Cape Town, is seeking to recruit an experienced clinical manager.
Requirements:
Manage employees scheduling
Ensure staff is on time, in uniforms, and ready for work before patients arrive
Conduct morning meetings with prepared agenda and reviews daily goals
Work with existing vendors to manage office equipment, utilities, software, technology, and the facility itself and resolve any required repairs or related problems
Handle any customer service concerns of parents or patients
Manage office and clinical supplies, and budget
Report expenses and monthly close-outs
Interview, hire, and oversee training of new personnel
Confront violations of office culture, policies, and protocols and provide corrective and/or disciplinary action as needed
Rearrange and maintain a full schedule of patients daily
Assist patients with understanding and accepting their exam findings and clinical diagnosis
Calculate and present fees for orthodontic treatment
Coordinate financial agreements for the patients' portion of orthodontic treatment costs
Administrative duties including checking patients in and out, coordinating and collecting payments
Promptly and respectfully answer telephone calls with a smile
Schedule patient appointments and procedures in agreement with established protocols
Perform insurance verifications and send insurance claims
Maintain a clean and well-organized office environment
Handle past due accounts
Support clinical team
Perform other duties as assigned or directed
Qualification:
Education or experience in Business Administration, Healthcare Administration, or a related field
3+ years of experience in dental practice management and/or orthodontic practice would be ideal
Strong leadership and management skills
Excellent oral and written communication skills
Experience with dental software and electronic health records
Demonstrated ability to provide excellent customer service to patients
Knowledge of dental terminology and procedures
Ability to work independently and as part of a team
Skills and attributes:
Ability to multi-task, work in a fast-paced office environment, and has three years or more of dental or orthodontic management experience.
Desire and commitment to serving and helping others
Determination and persistence in submitting and appealing claims
Positive attitude and ability to work effectively with a team
Strong attention to detail and focus
Professionalism and respect in all aspects of job
Good grooming and professional appearance
Strong relationship building and interpersonal skills
Excellent verbal and written communication skills
Strong organizational and expectation skills
Ability to multi-task and work in a fast-paced office environment
Strong computer skills and the skill to learn new programs as required
Bilingual preferred (Afrikaans & English)
Working hours:
Monday to Friday, 08h00 - 17h00
Overtime if required
Only candidates who meet all the minimum requirements stipulated in the advert will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
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