Job title : Clinical Case Manager Job Location : Western Cape, Cape Town Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries JOB PURPOSE The main purpose of the job is to ensure effective; efficient and timeous monitoring of referrals, admissions, discharges, compliance and patient movements working closely within a multidisciplinary team reporting into the Clinical managers, viz., Therapy Manager and the Matron, Nursing Manager. JOB REQUIREMENTS Key Performance Areas Clinical Function: Referral process Participate in all new on and offsite admission screening meetings. Develop contacts and build a network of professional relations with referring partners in order to optimize the continuum of care across all levels of care whilst enhancing the patient care experience Promote and maintain good interdisciplinary relationships with the referring sources.
Ongoing verbal and written information sharing and liaison with referring facilities to facilitate an efficient and smooth -running referring and admission system.
Proactively report bed availability and communicate this with all referring facilities once a week.
Screen all new referrals applications to ensure that patients meet our admission criteria.
Ensure that all documentation is in place for a referral to be processed at admissions meeting.
Monitor the capturing of prospective patient information, distribution of minutes and all relevant patient information to the MDT prior to the admissions meeting.
Ensure that an effective communication system for referrals is in place and put recommendations for review and change forward when required.
Admission and discharge process Optimize the continuum of care by managing the patient effectively throughout the admissions period and from admission back into the community Enhancing the patient flow management by improving the admissions process, and assist with comprehensive discharge planning Ensure comprehensive patient flow and bed management system in collaboration with the clinical team Ensure that the bed capacity is utilized efficiently and effectively, whilst maintaining patient safety Proactively report bed availability and communicate this with all referring facilities Manage patient's admissions and emergency transfers and provide comprehensive reports to the clinical managers Maintain excellent written and verbal communication with all disciplines in the various referral system Provide clinical support in decision making within the clinical team Regular reporting on bed availability and identify trends in medical conditions Work closely with the clinical team to expedite admissions Patient discussions forums monitoring coordinate e.g., case discussion Administrative Function Monthly Reports with statistical information regarding patient documentation, recordkeeping updated patient data, trends, predictions and recommendations Weekly written and verbal information to referring facilities regarding bed capacity and availability.
Development Monitoring and implementation of SOP's.
Services Quality and compliance Understand the importance of quality in relation to every day work Participate in quality measures to ensure that the service is provided at high quality Uphold the vision, mission and values of the Home.
Patient, parent satisfaction Ethical compliance and professional practice Monitor, evaluate and coordinate care provision to ensure that it is safe, timely, effective, efficient, equitable, and patient -centered.
Participation in patient quality of improvement discussion forums (e.g., monthly combined meetings; Monday morning ward rounds and weekly case discussions) to evaluate if predicted care plan outcomes are met within expected timeframes Facilitate communication to make sure all stakeholders are kept up to date with patient progress and adjustments to care and discharge plans. Advocate for the patients by checking that patients (where applicable) are informed about their clinical status and condition management so that they can make informed decisions. Regularly check that clinical record keeping is in accordance with the relevant Healthcare acts and regulations.
Monitor records and administrative tasks to evaluate if it is up to date and meet clinical standards in line with professional body guidelines and requirements.
Strategic Role and function Form part of the patient safety committee In conjunction with the deputy matron and registered nurses implement effective strategies for control, and evaluate and report on the standards of service delivery and make recommendations.
Take responsibility for the effectiveness of service delivery.
Behavioral Competencies Demonstrate effective communication with patients, parents, supervisors and other team members. Work as part of the multidisciplinary team to ensure good overall clinical care Be able to work with and have an understanding of diversity in order to work and communicate with persons of diverse backgrounds.
Able to plan and organize own work and mentor personnel to ensure proper clinical care. Display and create awareness of values mission and vision of the organization in conduct and engagements. Ability to form sound interpersonal relations internally and externally.
Confidentiality adherence; POPIA Required qualifications Degree or Diploma in Nursing/ Allied Health Current registration with SANC / HPCSA Understanding of scope of practice of discipline categories according to job description.
Understanding of legislation and ethical requirements and how these impacts on service delivery.
Be clinically sound /knowledgeable to be able to judge and facilitate appropriate admissions Be knowledgeable about the child health sector within the department of health (ensure early discharges, and safety net) Have excellent written and verbal communication skills Medical / Healthcare jobs