Client Support Specialist (Permanent WFH)Only for registered membersZAR 200000 - 300000Elevate Your Career as a Client Support Specialist!Are you passionate about delivering exceptional customer service and solving problems with a smile? Join our fast-growing team and help us redefine client support in the eCommerce and Customer Experience landscape!About the Role:As a Client Support Specialist, you'll be the friendly face of our company, guiding clients through their journey with us. You'll ensure their experience is seamless, resolve their issues with efficiency, and contribute to our reputation for outstanding service.Key Responsibilities:Provide top-notch support through various channels, ensuring a positive and efficient experience for every client.Address and resolve client inquiries and issues promptly, turning challenges into opportunities.Gain expertise in our client support platforms, offering valuable insights and troubleshooting assistance.Identify and suggest improvements to enhance our support processes and client satisfaction.Work closely with the team to share insights and feedback, helping to shape and refine our support strategies.Qualifications:1+ years of experience in a client support or customer service role.Strong communication skills with a knack for problem-solving.Experience with support tools such as Zendesk, Freshdesk, or similar (preferred).Ability to work independently and as part of a team in a fast-paced environment.Familiarity with eCommerce platforms (preferred).Proficient in Excel or Google Sheets for tracking and reporting.Internet Requirements:Personal PC or laptop with a minimum of 15 Mbps for both upload and download speeds.Why Join Us?Be a vital part of a rapidly expanding company with a strong growth trajectory.Collaborate with a team of motivated professionals who support and inspire each other.Enjoy a flexible and dynamic work environment where your contributions make a difference.Benefit from opportunities for career growth and professional development.Ready to Make an Impact?If you're excited about the prospect of delivering outstanding client support and growing with us, we'd love to hear from you!
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