A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in the Western Cape.To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.Grade 12A minimum of 1-3 years' HR generalist and administration experienceChecking, verification and approval of pre-extract reports from PayrollCoordinate transportation for assignees and obtain approval from the clientDistribute payslips weekly/monthly to assigneesEnsure compliance with all regulatory and legislative requirements, SOP's and corporate governanceEnsure correct job requisition is received from the ClientEnsure payroll department is presented with accurate payroll data processed within deadlineEnsure that Assignees are briefed regarding transport arrangements, address, times etc.Ensure that protective equipment and related documentation is issuedEnsure that shifts are fully staffed as per client requirementsEstablish a relationship with the Resource CentreKeep a record of payroll queries and provide reports to the ClientProvide feedback to Resource Centre on candidates suppliedUnderstand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirementsEstablish and maintain relationships with key client management contactsAttend client meetings and conduct regular client visitsDevelop awareness of client future business needs, identify potential opportunities and communicate.Responsible for ensuring on-time and accurate invoice delivery to clientsContinuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment termsContinuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.
