Client Success Manager required in Bellville, Cape Town. A leading Managed IT Services Provider is looking for an "Client Success Manager" to join their team on a full- time permanent basis based in Bellville, Cape Town.
As a Client Success Manager, you will be responsible for ensuring the retention, long-term success, and satisfaction of our clients by leveraging data analysis to drive strategic initiatives.
This position involves building strong relationships with clients, understanding their needs, and optimizing their experience with our products and services, and using data insights to develop tailored strategies that enhance their experience and drive mutual success.
A successful Client Success Manager combines empathy, analytical skills, and strategic thinking to ensure clients achieve their desired outcomes while maximizing their return on investment.
Position Requirements:
Matric or NQF equivalent. Certification / Degree in Business Administration or Business Management or related field. Experienced working with ITIL and COBIT5 frameworks. Experienced managing IT Risk and Change management. Experience in planning and managing projects. Experience consulting on a high level with executives, developing business-aligned IT strategies and roadmaps Experience consulting on and enforcing IT and Data Governance initiatives. 5 years' experience in Service Delivery Management or IT management or similar roles. Experience managing people. Driver's license and own motor vehicle. Position Responsibilities:
The primary tasks, functions and deliverables of the role include, but are not limited to:
Client Relationship Management:
Client meetings and engagement: Ensure formalized IT steering committee (IT Steerco) meetings take place with the clients, coordinate engagements and ensure productive meetings take place for IT management planning. Client Success Planning:
Develop and execute client success plans tailored to each client's unique goals and objectives. IT Service Management: focus areas include, but are not limited to:
IT Planning and Road mapping: Manage IT planning initiatives and strategic engagements and generate proactive plans for IT. Communicate gaps in IT and develop roadmaps that will mature IT for clients. Account Management: focus areas include, but are not limited to:
Escalation management: Deal with client account escalations, address the problem by working with the relevant parties and communicating effectively with the stakeholders until remedied. Growing the Business: focus areas include, but are not limited to:
Pipeline Generation: Continuously look for new Logos through relationships and Lead Generation exercises.
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