Client Success Manager

Please note: as this company is based in Canada, you will be required to work according to their time zone.
Working hours will be 3pm - 12am (midnight) SA time Monday - Friday.
Responsibilities:
Build and maintain strong client relationships and act as the primary advocate for clients, understanding their businesses and industries deeply
Serve as a consultant to clients, offering strategic advice and solutions to address their needs and challenges
Lead the onboarding process for new clients, ensuring a smooth transition and integration
Identify opportunities for growth and expansion within client accounts, collaborating with internal teams to capitalize on these opportunities
Secure contract renewals by demonstrating the value of the Agency's services and solutions
Take on a high-level project management role, overseeing client projects and ensuring they progress according to plan
Manage communications with clients, ensuring clear and effective exchange of information and updates
Prepare comprehensive conference reports to document discussions, decisions, and action items from client meetings
Ensure that the right resources and expertise are allocated to client projects, facilitating their success and advancement
Requirements:
Matric + relevant Degree (Communications, Brand Management or similar)
Previous experience working in a Digital / Advertising Agency is essential
Some digital marketing experience is ideal
Experience in delivering client-focused solutions based on customer needs