Client Success Administrator

Details of the offer

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Administrator in Western Cape.To provide administrative support to the Client Success team on site• Grade 12• Labour Relations• Business NQF Level 04 RelevantEnsure correct backing documentation is attached to original invoices in preparation for delivery and scanned for payroll purposes;Assist Assignees with Financial Services related products;Assist operations with preparation of documentation for assignees.Complete site-specific reports for operations.Conduct compliance audits of files with a checklist in place in the front of each file;Deliver invoices timeously and obtain proof of delivery and ensure proper record keeping thereof;Draft information/reports on request;Ensure compliance with all regulatory and legislative requirements , SOP's and corporate governance;Ensure that the Client Success team is presented with accurate payroll data processed within deadline;Maintain assignee files ensuring all documentation is scanned and uploaded onto Axapta (FTC updated with annexure A, licenses as required);Process all payroll related transactions including COID, Annual Leave, Sick Leave, Family Responsibility leave;Process Time and Attendance via payroll input sheets or automation;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Ensure own understanding and adherence to client service delivery to meet or exceed expectations;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms;Effectively participate as a team member to ensure effective and efficient service delivery and in execution of specified tasks.


Nominal Salary: To be agreed

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