A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Administrator in Western Cape.
To provide administrative support to the Client Success team on site
• Grade 12
• Labour Relations
• Business NQF Level 04 Relevant
Ensure correct backing documentation is attached to original invoices in preparation for delivery and scanned for payroll purposes;Assist Assignees with Financial Services related products;Assist operations with preparation of documentation for assignees.Complete site-specific reports for operations.Conduct compliance audits of files with a checklist in place in the front of each file;Deliver invoices timeously and obtain proof of delivery and ensure proper record keeping thereof;Draft information/reports on request;Ensure compliance with all regulatory and legislative requirements , SOP's and corporate governance;Ensure that the Client Success team is presented with accurate payroll data processed within deadline;Maintain assignee files ensuring all documentation is scanned and uploaded onto Axapta (FTC updated with annexure A, licenses as required);Process all payroll related transactions including COID, Annual Leave, Sick Leave, Family Responsibility leave;Process Time and Attendance via payroll input sheets or automation;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Ensure own understanding and adherence to client service delivery to meet or exceed expectations;Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary;Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms;Effectively participate as a team member to ensure effective and efficient service delivery and in execution of specified tasks.