Job title : Client Solutions Manager, Branding - Global Business Solutions - South AfricaJob Location : Gauteng, JohannesburgDeadline : February 04, 2025Quick Recommended Links Jobs by Location Job by industries Responsibilities TikTok is the leading destination for short-form mobile video.
At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services.
Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change.
You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a fast pace work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Responsibilities:- Manage and grow post-sale client relationships with advertisers of all sizes Coordinate with ad ops, product and R&D teams etc.
internally to ensure a smooth and successful campaign execution Monitor and analyze ad campaigns, and proactively take initiative to improve results Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign Proficient in campaign management, setting up and optimization.
Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings Share marketplace feedback and guide our advertising strategy Support and work with sales team on pre-sale research and pitch Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team Qualifications Minimum Qualifications: Experience in account management/client services roles in digital marketing Experience managing performance & branding advertisers with a deep understanding of their challenges Ability to analyze data and identify insights to assess campaign performance Experience working with clients in FMCG industries Proficient in English Preferred Qualifications: Proactive attitude with excellent project management, organizational, and analytical skills Ability to travel domestically and internationally as needed Agency experience is a plus Sales / Retail / Business Development jobs