Client Services Support: Reporting And Training

Inherent requirements: • Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development
• Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint
• A customer-oriented attitude
• Excellent communication skills (both verbal and written)
• Problem solving attitude
• Ability to work well within a team
• Facilitation skills
• Writing skills (proposals, reports and articles)
• Development of training content
• Valid driver's licence with own reliable vehicle
Other requirements and skills: • Must have Initiative
• Not easily distracted
• Good comprehension
• Neat and organized
• Ability to work independently
• Flexibility, honesty, integrity, and reliability
• Presentation skills
KEY PERFORMANCE AREAS Duties and responsibilities: Reporting:

• The successful candidate will conduct quality checks and ensure accuracy of data of the system prior to the report being written
• The candidate will also be part of the statistical writing process in regard to reports (this includes the relevant calculations as well as the graphs, etc.)
• Manage reporting schedules for each Client services individual and send out reminders timeously with regards to report due dates
Marketing:

• The suitable candidate will be required to write content for relevant articles as per national health calendar, client calendars and additional client needs
• Develop video content on relevant topics
• Drive development of managerial and orientation training videos with marketing
• Liaise with marketing on all client services related requirements
• Ensure marketing material for the department is sufficient and available
Training

• Research and development of training content as per client needs as well as agreed upon topics to be engaged in per quarter
• Facilitate training sessions at the Clients premises, this would also include general topic talks, orientation and managerial training
• Recruit and train sufficient external training affiliates to ensure that the Workforce Healthcare (WFHC) values are translated to clients in all sessions
• Support with any other requirements as per the Director and Client Services Department
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