Client Services Representative

Main Purpose: Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio.
Ensure that all clients' needs are met.Key Responsibility Areas: Liaise with client continuously and in a proactive manner regarding shipment eventsAttempt to seek extended business from existing clients and referralsMonitor daily closer to ready date as to ensure cargo collected on ready dateAll info needs to be cross communicated to this person to ensure delegated work had been executedManage client administration on an international level e. dispatch routing orders and arrange inspectionsRate Proposal and SOP's updates for existing clientsCommunicating Sell rates to ClientsNAC must be followed up with Trade Lane and communicated in writing to ClientsEnsure clearing instructions or export instructions are completed in fullDevelop and provide clients according to the monthly / quarterly KPIsSecure extension business from existing accounts