Join us on our exciting journey!IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.We are looking for a dedicated Client Services Lead located in Europe or UK to be part of the Clinical Trial Payments unit in IQVIA. The Clinical Trial Payments department uses the most advanced site payment solution available and offers service to customers to integrate/centralize all payments in a high-tech software.The Client Services Lead serves as the main point of contact for global portfolios, managing the client relationship at the study level, overseeing payment management projects, and ensuring sponsor satisfaction is achieved. Manage and oversee the initiation and study management of protocols including identifying all protocol-related information, timelines, reporting, and initial setup of the proprietary software system used to initiate studies.Essential Functions:Act as the primary point of contact for assigned sponsor(s) and associated studies.Manage the project timeline, identify/pursue change orders, and coordinate with other stakeholders as necessary.Prepare materials and KPIs for sponsor Governance Meetings and participate as appropriate.Identify and execute process improvement initiatives when appropriate.Prepare, arrange, and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.Ensure support to the clinical trial sites is provided, at IQVIA's levels of excellence, through timely resolution of issues that are raised via email and/or phone contact.Responsible for ensuring that payments do not exceed SOW timelines.Responsible for ensuring change orders are executed and communicated to appropriate personnel.Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.Coordinate with the Site Solutions and Data Operations team members to prepare sponsor funding.Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.Ensure work is SSAE 18 compliant.Responsible for monitoring, assisting in resolving, and escalating operational and performance metric issues.Act as a central contact for the project team for designated project communications, correspondence, and associated documentation.Participate in study team meetings/Project kick-off meetings and interact with cross-functional staff to verify information and/or triage new data issues or prior identified action items.Perform Subject Level Data Review that requires further investigation with the clinical site to determine overall accuracy (inclusion & exclusion criteria/IP/AE/Labs/EOT/EOS/End points/SAEs etc.). Review any other information as necessary to determine overall readiness of the patient information for the next level review.Early identification of site-level risk/issue(s) occurring during study conduct and responsible for identification of risk pertaining to payments.Monitor site performance and make recommendations for timely corrective actions.Assist the relevant stakeholders within the project team in developing the study payment plans, tools, and templates and maintain the team accountabilities as applicable.Provide inputs to the cross-functional team in managing project deliverables.Our Ideal Candidate Will Have:Bachelor's Degree required.At least 3 years of related work experience in Clinical Trials, investigator payments, or project management.General knowledge of Clinical Trial Industry preferred.Comfortable representing Clinical Trial Payments to internal/external stakeholders.Proficiency in Office tools applications, such as Excel and PowerPoint.Fluent English skills are a must, and any other language will be considered a plus.Broad knowledge of the concepts, practices, and procedures of the client service representative field.Must be customer-focused and have excellent written and oral communication skills.High energy, self-starter with the ability to work in a team environment as well as independently.Able to think independently, and to analyze and solve problems creatively.Strong time management, planning, and organizational skills.Detail-oriented, analytical, and the ability to meet competing aggressive deadlines.Comfortable working in a global company environment.Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.Demonstrated problem-solving, analytical, and strong customer service skills.The CTP unit is in constant growth and new projects and career opportunities are coming. So if you have an inquisitive mind, you are flexible and open to change, this is the perfect match for you!We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there!We invite you to join IQVIA.IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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