MiWay is a direct financial services company. We are passionate about service excellence, convenience, and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability, and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.Minimum RequirementsMinimum of 3 years of Call Centre experience with at least 2 years in personal linesMinimum of 2 years' experience in administrationPersonal lines retention experience will be advantageous.Deliverables include, but will not be limited toPerforming call centre administrative dutiesAchieve the required actions inclusive of calls, IPA, and chatbot flow.Excellent track record of achieving monthly targeted amount for upselling.Compliance with the quality assurance requirements for the roleTransferring of calls to the relevant department within the organizationExcellent knowledge of MiWay Business products and systemsPrevious experience of working with TIA and/or MIA accountsKnowledge of the Collections Queues and ProcessesMust be highly proficient in dealing with clients at all levels.Personal AttributesComputer literacySelf-disciplinedSelf-motivatedProblem-solving skills and solution-oriented.FlexibilityAbility to multi-task and cope with pressureAttention to detail.Customer focusResults-oriented.Multi-lingualKnowledge and SkillsCustomer ServiceTeam SupportAdministrationQuality, compliance, and accreditationCore CompetenciesCultivates innovationCustomer focusCollaboratesBeing resilientDrives resultsTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 11 November 2024.Our commitment to transformationAt MiWay, we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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