MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!We are looking for a vibrant, tenacious, determined individual as of 01.12.2024 into the Client Services Agent Role.Minimum RequirementsMinimum 12 months Call Centre and administrative experienceMinimum 12 months in the STI environment and client services experienceDeliverables include, but will not be limited toCompliance with the Quality Assurance requirementsMeet the monthly target on productivity measures.Upselling and meet the required Net Premium target.Excellent collaboration with other subdepartments to promote client retention.Good knowledge of the Miway ProductsGreat performance track record on your measuresGreat customer experience and customer journeyEfficient in handling chat and calls hybrid systemMeet the Monthly VAPS and Irefer targets.Required SkillsExcellent verbal and communication skillsQuality orientated and organizedSelf-disciplined and self-motivatedAnalytical and desire to excelActive listening skillsProblem-solving skills and solution-orientedExcellent administrative skillsGood communication skills (verbal & written)Able to work flexible hoursCustomer focusedResults and target drivenTeamwork and professionalismFlexibilityAbility to multi-task and cope with pressureExcellent attendance recordComputer literacyKnowledge and SkillsCustomer ServiceTeam SupportAdministrationQuality, compliance and accreditationPersonal AttributesCommunicates effectivelyDecision qualityAction orientatedOptimises work processesCore CompetenciesCultivates innovationCustomer focusCollaboratesBeing resilientDrives resultsTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 11 November 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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