Client Services Agent

Job title : Client Services Agent Job Location : Gauteng, Johannesburg Deadline : January 11, 2025 Quick Recommended Links Jobs by Location Job by industries Minimum Qualification Required Grade 12/Standard 10/NQF 4  Relevant RE5 qualification advantageous Minimum Experience Minimum 12 months Call Centre and administrative experience  Minimum 12 months in the STI environment and client services experience Deliverables include, but will not be limited to Compliance with the Quality Assurance requirements Meet the monthly target on productivity measures.
Upselling and meet the required Net Premium target.
Excellent collaboration with other subdepartments to promote client retention.
Good knowledge of the Miway Products  Great performance track record on your measures Great customer experience and customer journey Efficient in handling chat and calls hybrid system Meet the Monthly VAPS and Irefer targets.
Competencies Required Excellent Verbal and communication skills Quality orientated and organized.  Self-disciplined and Self-motivated  Analytical and desire to excel.  Active listening skills  Problem-solving skills and solution-oriented  Excellent administrative skills  Good communication skills (verbal &written)  Able to work flexible hours.  Customer focused.  Results and Target driven.  Teamwork and Professionalism  Flexibility  Ability to multi-task and cope with pressure  Excellent attendance record Computer literacy  Knowledge and Skills Customer Service Team Support Administration Quality, compliance and accreditation Administrative / Management  jobs