Client Services Agent

Details of the offer

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Minimum Qualification RequiredGrade 12/Standard 10/NQF 4Relevant RE5 qualification advantageousMinimum ExperienceMinimum 12 months Call Centre and administrative experienceMinimum 12 months in the STI environment and client services experienceDeliverables include, but will not be limited toCompliance with the Quality Assurance requirementsMeet the monthly target on productivity measuresUpselling and meet the required Net Premium targetExcellent collaboration with other subdepartments to promote client retentionGood knowledge of the Miway ProductsGreat performance track record on your measuresGreat customer experience and customer journeyEfficient in handling chat and calls hybrid systemMeet the Monthly VAPS and Irefer targetsCompetencies RequiredExcellent Verbal and communication skillsQuality orientated and organizedSelf-disciplined and Self-motivatedAnalytical and desire to excelActive listening skillsProblem-solving skills and solution-orientedExcellent administrative skillsGood communication skills (verbal & written)Able to work flexible hoursCustomer focusedResults and Target drivenTeamwork and ProfessionalismFlexibilityAbility to multi-task and cope with pressureExcellent attendance recordComputer literacyKnowledge and SkillsCustomer ServiceTeam SupportAdministrationQuality, compliance and accreditationPersonal AttributesCommunicates effectively - Contributing dependentlyDecision quality - Contributing dependentlyAction orientated - Contributing dependentlyOptimises work processes - Contributing dependentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependentlyDrives results - Contributing dependentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 17 December 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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