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Date Posted: 05/29/2024
Req ID: 37595
Faculty/Division: Vice-Provost, Students
Department: Enrolment Services
Campus: St. George (Downtown Toronto)
Position Number: 00051896
Description: About us:
The Client Services unit supports the admissions, financial aid and awards operations of Strategic Enrolment Management. Client Services has 3 main areas of operations itself: in-person enquiry, telephone enquiry, and email enquiry. The enquiry functions provide the first point of contact for many clients (e.g. prospective applicants, applicants, teachers and parents) – as well as for current students and internal university staff seeking information about allaspects of undergraduate admissions and general information regarding financial aid and student awards.
Your opportunity:
Under the supervision of the Assistant Registrar, Client Services, the Client ServicesAdvisor responds to inbound enquires related to admissions, financial aid, and awards by telephone and email. The incumbent provides detailed explanation on published guidelines, and explains policies, processes and procedures, referring non-standard, difficult, or complex queries directly to the Coordinator, Client Services.
The incumbent provides administrative support to the admission application process by reviewing applications submitted to determine completeness; updates the status of applications in the admissions system and in the applicant portal. The incumbent also supports other Strategic Enrolment Management activities through attendance at the Universities Fair and designated on-campus University Open Houses, as required.
Your responsibilities will include: Acting as the first point of contact for general enquiriesProviding detailed information on processes, policies, and proceduresProviding detailed information regarding financial aid issues and financial awardsProviding detailed information regarding admission requirements to prospective students and applicantsResponding to enquiries within the defined scope of the role and redirecting as appropriateTroubleshooting and resolving routine issuesUpdating and maintaining database recordsServing as a resource to others by providing (non-supervisory) administrative guidanceEssential Qualifications: Bachelor's Degree or acceptable combination of equivalent experienceMinimum of two (2) years' experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institutionExperience applying admissions policies, having a strong understanding of undergraduate and second entry programsExcellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clientsFamiliarity with the university's student information systems or with a comparable systemAdvanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websites and systems concurrentlyExcellent oral and written communication skills, interpersonal skills and organizational skillsAbility to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiriesAbility to maintain composure under pressure Assets (Nonessential): Experience working with education systems worldwide is an assetExperience with document management systems an asset To be successful in this role you will be: AdaptableApproachableMulti-taskerTeam player Closing Date: 06/07/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is a 6 month-term contract position. Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .
Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact ****** .
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