Client Services Administrator

Details of the offer

Cape Town, South Africa | Posted on 09/26/2024
The Client Services Administrator will process our individual and corporate client registrations. They will be responsible for identifying the client's requirements and supporting first-time clients throughout the sign-up process as well as assisting existing clients with new functionalities, including handling different client queries. They will be required to conduct transactional and ongoing due diligence on all clients. A successful candidate will have a keen mind for compliance and administration. This includes working in accordance with the FICA Act to mitigate the risk of money laundering and terrorist financing. They will have excellent interpersonal skills and impeccable written and oral communication ability.
Responsibilities and DutiesKYC "Know Your Customer" – FICA, risk rating, PEPs & due diligenceOpening of accounts with banking partnersCompliance checks and creation of documents sent to clientsProcess flow management on the CRM systemConversion of registrations and new FTCCsManagement of bank audits and remediationLiaising with banks AML department and reporting of any unusual or suspicious transactionsTaking of incoming calls for new client queriesFiling and other administrator tasks as and when they are requiredLiaise with relevant banking partners' Exchange Control Departments for all South African Reserve Bank related queriesRequirementsPrinciples and ethics: Adhering to good practice and ethical principles and values.Good work ethic with a willingness to go the extra mile and work as a team player.Must be motivated, energetic and committed to the role.Meticulous: Impeccably accurate with a keen eye for detail.Service delivery: Delivering results and exceeding customer expectations.Excellent interpersonal skills and the ability to work effortlessly with clients and the team. Displays gravitas & emotional maturity.Adaptability: Modifies approach in the face of new demands. Supports change initiatives, adjusting their actions appropriately when presented with additional information. Rises to new challenges.Efficiency: Organised with excellent diary and time management skills. Makes timely decisions and accepts accountability for own actions, working well under pressure.Committed to targets and deadlines and able to multitask efficiently.Presentable: Neat, tidy, presentable and professional in appearance and manner.Communication: Excellent written and oral communication ability. Impeccable telephone etiquette. Able to handle difficult client queries politely and effectively.Qualifications & ExperienceQualifications: Matric. Relevant tertiary degree / diploma advantageous.

#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Job Function:

Requirements

Receptionist - Cape Town

Hotel in Cape Town is looking for a Receptionist. Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to stand...


Western Cape

Published a month ago

Company Secretarial Administrator

At Moore we value collaboration and teamwork and provide a supportive environment where your individual contributions are also recognised. Our Company Secret...


Moore Recruitment - Western Cape

Published a month ago

It Administrative Coordinator

WHO WE ARE Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a...


Hungry Lion Fast Foods (Pty) Ltd - Western Cape

Published a month ago

International Forwarding Clerk

Your role in the company as an International Forwarding Clerk requires comprising and compiling estimates, Internal salesand arranging shipments with Foreign...


G.C. Executive Search - Western Cape

Published a month ago

Built at: 2024-11-14T16:47:56.417Z