Cape Town, South Africa | Posted on 04/15/2024
The Client Services Administrator will process ourindividual and corporate client registrations. They will be responsible foridentifying the client's requirements and supporting first-time clientsthroughout the sign-up process as well as assisting existing clients with newfunctionalities, including handling different client queries. They will berequired to conduct transactional and ongoing due diligence on all clients. Asuccessful candidate will have a keen mind for compliance and administration.This includes working in accordance with the FICA Act to mitigate risk of moneylaundering and terrorist financing. They will have excellent interpersonalskills and impeccable written and oral communication ability.
Responsibilities and Duties · KYC "Know Your Customer"–FICA, risk rating, PEPs & due diligence
· Opening of accounts withbanking partners
· Compliance checks andcreation of documents sent to clients
· Process flow management onthe CRM system
· Conversion ofregistrations and new FTCCs
· Management of bank auditsand remediation
· Liaising with banks AMLdepartment and reporting of any unusual or suspicious transactions
· Taking of incoming callsfor new client queries
· Filing and otheradministrator task as and when they are required
· Liaise with relevantbanking partners' Exchange Control Departments for all South AfricanReserve Bank related queries
Requirements · Principlesand ethics: Adhering to good practice and ethical principles and values.
· Goodwork ethic with a willingness to go the extra mile and work as a teamplayer.
· Mustbe motivated, energetic and committed to the role.
· Meticulous:Impeccably accurate with a keen eye for detail.
· Servicedelivery: Delivering results and exceeding customer expectations.
· Excellentinterpersonal skills and the ability to work effortlessly with clients andthe team. Displays gravitas & emotional maturity.
· Adaptability:Modifies approach in the face of new demands. Supports change initiatives,adjusting their actions appropriately when presented withadditional information. Rises to new challenges.
· Efficiency:Organised with excellent diary and time management skills. Makestimely decisions and accepts accountability for own actions, working wellunder pressure.
· Committedto targets and deadlines and able to multitask efficiently.
· Presentable:Neat, tidy, presentable and professional in appearance and manner.
· Communication:Excellent written and oral communication ability. Impeccable telephoneetiquette. Able to handle difficult client queries politely and effectively.
Qualifications & Experience Qualifications: Matric. Relevant tertiary degree /diploma advantageous.
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