Client Service Specialist vacancies at FNBDeadline: 20 December 2024
Location: Johannesburg, South Africa
Purpose: To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
Are you someone who can: Drive significant growth and profitability in the context of cost managementManage costs / expenses within approved budget to achieve cost efficienciesDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsManage existing clients and grow portfolio through making contact and generating leadsResolve all customer queries efficiently, and within agreed timelinesMaintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targetsMaximise cross sell opportunities and strengthen client relationshipsPrepare business communication that is of a professional standardEnsure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loopProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsTrack, control and influence sales activities with the specific aim to increase sales efficienciesEnsure that all issues or feedback arising out of client contact be accurately recorded on the CRM systemImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataManage own development to increase own competenciesHave minimum of Matric as qualification, preferably NQF level 5Have Credit Card experienceAnalytical skillProblem-solving skillBe able to work under pressure.You will have access to: Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to endApply now if you are interested in taking the next step. We look forward to engaging with you!
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