Client Service SpecialistLocation: Johannesburg
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: R21427
Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Deliver individual results through personal effort and skill.
Build and maintain strong relationships with our internal and external stakeholders:
Drive significant growth and profitability in the context of cost management.Manage costs/expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Manage existing clients and grow portfolio through making contact and generating leads.Resolve all customer queries efficiently and within agreed timelines.Maintain expert knowledge on specific products, pricing, application procedures, processing and timelines to drive and achieve relevant sales targets.Maximise cross-sell opportunities and strengthen client relationships.Prepare business communication that is of a professional standard.Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.Provision of an efficient administration service through careful and timely planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Track, control and influence sales activities with the specific aim to increase sales efficiencies.Ensure that all issues or feedback arising out of client contact are accurately recorded on the CRM system.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Manage own development to increase own competencies.Job DetailsApplication Closing Date: 18/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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