Client Service Specialist

Details of the offer

Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our companyThe JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
IntroductionFirst point of contact for all trading and market data support queries across all markets. To provide support on systems and business knowledge to JSE clients on all aspects of all markets in the stock broking environment or the trading functions and trading infrastructure across all markets in the stock broking environment. Support team on in-depth queries. Assist with weekly stats and operational tasks as per management checklist. Share knowledge gained amongst team.
ResponsibilitiesProtect and grow core business Reduce operational vulnerability in the CSCParticipate in and conduct business and functional testing on various systems as and when requiredCarry out standby responsibilities effectivelyManage PTW's and ETW's as per scheduleAction enablement requests, LCON's, and conformance tests within the agreed SLADisplay Agile methodologies in all aspects of our workEnsure clients experience a positive difference in service levels and maintain high standards.Partner for a sustainable marketplace Deliver and make progress against the agreed project timelines and 2023 milestones for key projectsMinimum Requirements5 – 7 years' experience in the stock broking environment, relevant to JSE systems and a good understanding of the financial markets.Grade 12 Degree / Honours relevant to Financial IndustryHonours Degree applicable to the Financial Industry would be an advantage
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Nominal Salary: To be agreed

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