Job Description Red Ember Recruitment is looking for an individual for the world's leading Hair Replacement Company for Men & Woman, a Customer Service / Sales focused individual for their National and International Call Centre located in Bryanston, Johannesburg.
Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone.
Ensuring that the client's profile and details are completed as accurately and completely as is possible.
The capturing of new leads (data) correctly and appointing is the most important part of the call centre functionality.
Booking this client in for a consultation at the most convenient clinic for the client.
Contacting clients who left their information on our website, completing any missing information and booking this client in for a consultation at the most convenient clinic for the client.
Making notes on the client's profile and sending leads to the relevant clinic where the client is booked into.
Ensure that the leads are distributed to the clinics according to the lead split instructed by management.
Call In-active clients.
Call Unsold clients.
Weekly and Monthly reports to be submitted.
Security of all data is extremely important.
Deletion of data is to be authorized by management.
Reporting to your Manager on all of the above and any other duties assigned by him.
Requirements Matric Minimum 2-3 years' experience as Call Centre Agent/Manager Outbound - following up with clients Inbound - dealing with enquiries and leads South African Citzen Working hours are 09h00 – 18h00 Monday to Friday.
And if required on Saturdays 09h00 – 16h00.
Benefits Commission Requirements Matric Minimum 2-3 years' experience as Call Centre Agent/Manager Outbound - following up with clients Inbound - dealing with enquiries and leads South African Citzen Working hours are 09h00 – 18h00 Monday to Friday.
And if required on Saturdays 09h00 – 16h00.