Client Service Consultant
Apply locations: Johannesburg
Time type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: January 15, 2025 (3 days left to apply)
Job requisition id: R26883
Job DescriptionTo provide customers with excellent service by ensuring that they are served promptly, understanding their needs, and processing their requests.
Apply appropriate sales processes within the unit to achieve sales targets.
Converting leads to sales by opening active accounts to achieve annual targets.
Manage costs/expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.Manage existing clients and grow the portfolio through making contact and generating leads.Manage the growth of the active customer account base to increase the client base.Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.Maximise business portfolio cross-sell opportunities and strengthen client relationships.Contact prospective clients and sell appropriate banking products to achieve sales targets.Define a sales portfolio growth strategy in line with predetermined growth targets, which are determined annually through conducting competitor analysis and innovating new value propositions by developing sales initiatives that align with the various segment strategies.Comply with governance in terms of legislative and audit requirements.Enter all qualified leads into the sales pipeline and maintain it on a daily basis.Track, control, and influence sales and service activities with the specific aim to increase sales and service efficiencies.Provide accurate and reliable sales and service statistics.Manage own development to increase own competencies.Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. 15/01/25
All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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