Client Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted 4 Days Ago job requisition id R11926 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets. Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: T h i s r o l e w i l l b e best s u ite d to a s e n io r con s ult a nt , wh o i s loo k in g f o r a ne w c h al l eng e , a ss i s tin g d i r e ct cl i ent s a s we l l off e ri n g s upport t o Sn r V I P Con s ultant s. Yo u w i l l w o rk clo s e l y w it h th e V I P Con s ultant s, Te a m L e ader s, an d Op e rati o n s Tra v el Man a ge r t o de l iv e r exc e lle n t a nd eff i cie n t cu s tom e r s e r v ic e . Yo u w i l l b e r espon s ibl e f o r a ss i s t in g V I P Con s ultant s w i t h pr o ces s in g , ne w d o mesti c r eserva t ion s, co n tact i n g s uppl i e r s , worki n g o n e x i s tin g boo k ing s ma d e a s we l l a s a ss i s tin g w ith new re s e r vation s. Must b e c o m forta b l e to b e a b l e to boo k a l l tra v e l r e lat e d s er v ice s , li k e a cc o mm o datio n e ithe r o n lin e & o n Ga l ile o , f l ight s , t ran s f e r s , ca r h ir e an d a s si s tan c e w it h vi s a i n qui r ies . T o a ss i s t p rov i din g c l i ent s i nfo on h ealt h r equ i r e me n t s to tra v e l to a s pe c i f i c destina t ion. A pa ss io n i n con s ul t in g w ith c l ient s o n t h e pho n e a s w e l l a s o ve r e ma i l a nd enjoy bu i ldi n g la s tin g r ela t ion s hip s wit h ou r value d c lient s . Yo u w i l l hav e a s tron g un d er s tan d in g o f c o mple x routi n g s a s w el l a s s t ron g fa r es kno w le d ge and expe r ie n ce. Yo u w i l l hav e e x ce l len t an d p rove n exp e r i enc e i n w o rk i ng o n Gal i le o (SmartPoint ). Must ha v e t h e k nowl e dg e to c r eat e l e i s ur e i t in e ra r ies a nd tr a ve l exp e r i ence s . Must b e a b l e to obt a i n tra v e l r e late d i n fo r mati o n lik e v i s a inf o , cov i d req u ir e ment s an d heal t h req u ir e ment s to con s ul t wit h cl i ent s. You will be an ideal candidate if you: Mat r i c Cer t if i cat e o r eq u iva l ent Rela t ed T rav e l qu a l i fica t io n o r T rav e l Di p l o ma Mi n i m u m 8 y ear s wor k in g exp e r i enc e a s a tr a ve l con s u l tant . Exten s i v e know l edg e an d pr o f i cie n c y i n G a l i le o SmartPoint Exten s i v e do m esti c an d in t erna t iona l f a res & t ic k eti n g e xper i enc e Exten s i v e und e r s tand i n g of the T rav e l Indu s tr y . Exten s i v e know l edg e i n lei s u re trav e l . Quali t y Con t ro l Man a g e men t and bei n g a b l e to t ake r e que s t s /ta s k s and ac t ion on s p e ci f i c r equest fr o m V I P con s ul t ant s. Personal Attributes T e ch Sa v vy wit h co n fide n c e i n u s i n g mu l ti p le s y s t e m s. Pr o ces s d riv e n an d s tro n g eth i c s. Abl e to w or k und e r p res s ur e an d mee t dea d li n es. G reat c o mm u nica t io n s ki l l s. Self - mo t ivate d an d s how s ini t iati v e. Self- s t a rte r wh o w o rk s w el l i n a te a m Abl e to w or k respon s i bl y whe n un s up e r v i s ed . Must b e f lex i bl e t o wor k ov e rt i m e w h en reques t ed.Collab o rates we l l w it h oth e r d epar t ment s Abi l ity t o a c tiv e l y li s t e n an d extr a ct re l evan t , k ey inf o r m ation.Pa ss ion fo r l e ar n in g an d ensu r in g you r c l i ent' s n e eds a r e s ati s fied.Abl e to ta k e d i r ecti o n , a s w el l a s mo t ivat e ow n ch o ice s . Must ha v e gr e at p rob l em- s olvi n g s k i l l s .Must b e a b l e to ap p l y g reat a ttenti o n t o det a i l , m in i ma l ro o m fo r e rr o r . You will have access to: Opportunities to network and collaborate.Challenging WorkingOpportunities to innovate. We can be a match if you are: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough toObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details Application Closing Date
06/05/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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