Client Service Consultant (Forex)Apply locations: Cape TownTime type: Full timePosted on: Posted TodayTime left to apply: End Date: December 5, 2024 (7 days left to apply)Job requisition id: R25658Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests in the Forex Service Team.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Commercial Forex Cape Town, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.The Ideal Candidate Must Have the Following Exposure:Handle client queries and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.Maintenance of expert knowledge on specific products, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.Provide accurate, valid, and complete information by using the right methods/tools.Take the extra mile to engage clients and maintain client relationships.Comply with governance in terms of legislative and audit requirements.Manage own development to increase own competencies.Minimum Qualification:Grade 12 with relevant Banking Certificate/DiplomaPreferred Qualification & Experience:Relevant Diploma (NQF level 6, 7, or 8)1+ years of Foreign Exchange ExperienceExposure to Cross Border PaymentsUnderstanding Forex Inwards and Outwards PaymentsMust be based in Cape TownApply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.05/12/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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