Santam is the market leader in the general insurance industry in Southern Africa.
We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
This career opportunity is available at Santam Direct for a Client Service Consultant ; the successful incumbent will be based in Bellville .
The Client Service Consultant will offer world-class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.
What will make you successful in this role?
Accurately capture client information on the relevant system.
Execute client requests within the agreed timeframes, quality standards and legislation.
Handle all the administrative tasks according to agreed standards and turnaround times.
Engage with clients in a client-centric manner.
Ensure accurate completion of client requests and follow up to ensure queries are resolved timeously, as per service level agreement.
Provide effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
Ensure client service level agreements are met and exceeded.
Excellent time management skills.
Consistent achievement of agreed productivity.
Qualifications and Experience Grade 12/ Matric NQF Level 4 Qualification in Short Term Insurance Completed Regulatory Exam (RE 5) A minimum of 3 years experience in short term insurance (Personal Lines Insurance) Willingness to work shifts as well as overtime Specific Requirements There will be a probationary period for three months, which consists of the following two phases: There will be a +/- 4 week training period after which your knowledge will be assessed; On a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.
Knowledge and Skills Strong verbal and written communication skills Excellent interpersonal, communication and networking skills Strong client service orientation Ability to work under pressure Attention to detail Self-motivated and comfortable taking initiative Ability to work independently Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity.
This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.
The Group's Employment Equity plan and targets will be considered as part of the selection process.
Turnaround time The shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us.
Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2023 for excellence in people practices.
This is the seventh consecutive year that we have achieved this accolade.
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