At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!
The Role
We are currently looking for a client-centric, motivated and enthusiastic Client Response Coordinator to join our Client Success team. You will be responsible for managing your own assigned client accounts and have communication skills and customer service experience to provide support with a proactive and solution-orientated service.
Responsibilities:
Communicating with your clients regularly to provide support and assistance with any queries
Proactively reviewing your clients' accounts to ensure that they are utilising all aspects effectively and achieving the best results
Liaising with clients via phone and email
Utilise recruitment data to provide clients with individualised feedback on market trends and their account performance
Providing personalised training sessions for client onboarding and ongoing refreshers
Working collaboratively with other departments including our sales team to improve client experience and retention
Requirements
Essential:
Previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines
A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence
Commercial awareness with the ability to identify opportunities to increase business revenue
Excellent written or verbal communication skills, with an exceptional telephone manner
Demonstrable interpersonal skills, including active listening
Able to multi-task effectively with a high level of attention to detail
IT literate, including MS office with the ability to navigate multiple systems competently, with ease
Education level – minimum Matric Grade 12
Desirable:
Experience working with the UK or US market
Benefits
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.
Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
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