Our client is seeking a highly skilled and experienced Client Relationship Manager to join their team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our company. The Client Relationship Manager will serve as the main point of contact for clients, providing them with excellent customer service and addressing any concerns or issues in a timely and professional manner.Key Responsibilities:Establish and maintain strong relationships with clients, serving as their main point of contact for all inquiries and requests.Understand clients' needs and expectations, and provide personalized service and solutions to ensure their satisfaction.Monitor and track client accounts, ensuring that they are being properly managed and that all needs and issues are being addressed.Collaborate with other departments within the company to meet client needs and achieve successful outcomes.Prepare and deliver regular updates and progress reports to clients, ensuring that they are kept informed of all relevant information.Identify opportunities for upselling or cross-selling products and services to existing clients, and work to maximize client retention and revenue.Qualifications and Requirements:Bachelor's degree in Business Administration, Marketing, or a related field.Proven work experience as a Client Relationship Manager or a similar role.Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.Excellent problem-solving abilities and a customer-focused mindset.Familiarity with CRM software and other relevant tools.Ability to work well under pressure and manage multiple priorities.Strong organizational and time-management skills.If you are a motivated, customer-focused individual with a passion for building and maintaining relationships, we would love to have you join our team as a Client Relationship Manager. Apply now to take the next step in your career!At least 4-6 years experience in investment management / stockbroking environment in a related role where you have gained exposure to institutional client service, client engagement and business development support. Advanced skills in MS Office, particularly PowerPoint, Excel, and Word will be advantageous. Experience in working with a CRM system required. Relevant Qualification (ND / Degree in Administration, Finance, Commerce) required.
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