Client Relationship Liaison

Key ResponsibilitiesClient Relationship Management:Develop and maintain strong, lasting relationships with clients.Act as the primary liaison between the company and its clients.Account Management:Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.Monitor account performance and proactively address any issues.Sales and Business Development:Identify opportunities for upselling, cross-selling, and renewing contracts.Collaborate with the sales team to develop proposals and close new business deals.Problem Solving and Support:Address client concerns promptly, escalating to technical teams when necessary.Coordinate with internal departments to ensure service delivery meets client expectations.Market Insight:Stay updated on industry trends, competitor activities, and emerging technologies.Use insights to recommend service improvements and innovative solutions to clients.Required Qualifications and SkillsEducation:Bachelors degree in Business Administration, IT, Telecommunications, or related field.Experience:35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.Proven track record of achieving sales targets and managing multiple client accounts.