Key Responsibilities Client Relationship Management: Develop and maintain strong, lasting relationships with clients.
Act as the primary liaison between the company and its clients.
Ensure regular communication and provide updates on services, products, and solutions.
Account Management: Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.
Monitor account performance and proactively address any issues.
Maintain detailed records of client interactions and preferences in CRM systems.
Sales and Business Development: Identify opportunities for upselling, cross-selling, and renewing contracts.
Collaborate with the sales team to develop proposals and close new business deals.
Achieve or exceed revenue targets and KPIs.
Problem Solving and Support: Address client concerns promptly, escalating to technical teams when necessary.
Coordinate with internal departments to ensure service delivery meets client expectations.
Provide feedback to management to improve products and services.
Market Insight: Stay updated on industry trends, competitor activities, and emerging technologies.
Use insights to recommend service improvements and innovative solutions to clients.
Required Qualifications and Skills Education: Bachelors degree in Business Administration, IT, Telecommunications, or related field.
Experience: 35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
Proven track record of achieving sales targets and managing multiple client accounts.
Skills: Strong communication and interpersonal skills.
Ability to understand technical concepts and explain them in simple terms.
Proficiency in CRM tools and Microsoft Office Suite.
Analytical and problem-solving skills.
Excellent organizational and time management abilities.
Key Competencies: Client-focused approach with a commitment to delivering high-quality service.
Strategic thinking with the ability to identify business opportunities.
Resilience and adaptability in a fast-paced environment.
Team player with strong collaboration skills.
Preferred Qualifications: Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
Certification in ITIL, Cisco, or similar is a plus.